Solutions

Phone outages are no fun. They can be quite costly and they're always embarrassing to your organization's reputation. In a disaster, a lack of communication can be deadly.

Though outages caused by natural disaster are rare, outages caused by power outage, equipment failure, or cable cut are unfortunately quite common, happening hundreds of times each day in the U.S.

How much pain do you feel when the phone lines are down? How much pain do your callers feel?

Telecom Recovery is an industry pioneer in the rapid recovery of communications after a telecommunications outage, with a unique focus on the restoration of the incoming calls to existing phone numbers. With Telecom Recovery's Voice Recovery Service™, complete control of incoming calls to all phone numbers—including Toll-Free, Fax, and individual DID's—can be restored in only minutes, allowing callers to be handled in almost any way imaginable and enabling quick adaptation to changing circumstances on-the-fly, even while calls are in progress.

There's no hardware or software to buy or install and it works seamlessly with your existing carriers and equipment. It's powerful, fast, flexible, comprehensive, and perhaps best of all, affordable.

Contact us soon to schedule an enlightening and even entertaining demonstration of Voice Recovery Service™.

Whether from the government, industry, customers, Board, or just your boss, we'll ensure that you comply completely with any and all industry or other oversight regulations you're faced with, in the realm of restoring communications after an outage or disaster.

As part of Telecom Recovery's service a comprehensive Emergency Communications Plan (ECP) is created, both hard copy and soft copy, complete with full-color diagrams. This ECP, when combined with the technology that makes the plan a reality, satisfies every minimum industry requirement we've run in to, and then some.

Even before you become a Telecom Recovery customer, we'll work with you to draw up a summary of what your particular ECP could be, including the color diagrams. This will help you better envision what's possible with this solution, and aid in your decision-making process.

An ECP is included with Voice Recovery Service™.

Emergency/mass notification. We feel strongly that it is a critical part of any organization's emergency preparedness plan.

VoiceCast is perfect for emergency notification, business opportunity alerts, unforeseen schedule changes, and more.

Quickly record a message from any phone and broadcast it to small or large groups of people. Send an SMS/text message to mobile phones, blast out an email to an important group, or choose all three simultaneously—voice, SMS/text, and email—to ensure the greatest possible coverage.

VoiceCast is easy to use, allows multiple messages to be created for different groups or individuals, and allows scheduling for future activation.

VoiceCast is included with Voice Recovery Service™ at no extra charge.

An Emergency Information Hotline is an off-site toll-free hotline that employees, customers, and/or constituents can call to get up-to-date information or leave messages during an emergency.

Any time there's more incoming calls than available phone lines or people, a Hotline can quickly alleviate the problem by providing accurate information, instructions, and reassurance without tying up precious resources such as people, cell phones, satellite phones, etc.

Callers can choose from an unlimited selection of messages, which can be quickly recorded and re-recorded from any phone. Voicemail can also be included, with messages stored online for later retrieval and converted to .WAV files for immediate email delivery.

The Toll-Free Emergency Information Hotline is included with Voice Recovery Service™ at no extra charge.

In emergency situations, the sooner key personnel can coordinate recovery efforts, the better. Telecom Recovery's quick and easy conferencing allows rapid confrencing with any type of phone, anywhere—land line, cellular, VoIP, or satellite.

Use Boomerang to automatically dial outbound and connect answering parties into an instant conference call.

Conferencing and Boomerang are both included with Voice Recovery Service™ at no extra charge.

Maintaining a pleasant and professional experience for callers is important, even during an outage or after a disaster. To enable that experience our Web Call Controller™ employs many advanced features found in high-end phone systems, such as:

Recording Wizard – Record and re-record messages and greetings from any phone at any time, without a microphone

Unlimited Voicemail – Unlimited voicemail boxes are included with Voice Recovery Service™

Unified Messaging (voicemail-to-email) – Original voicemail messages are stored online with online or dial-in retrieval; messages can also be immediately converted to .WAV format and sent to email

Fax recovery/Fax-to-email – Faxes received during the outage are stored securely online for later retrieval, while copies can be converted to .PDF format and immediately sent to email

Auto-attendant with unlimited sub-menus, music on hold, whisper, call screening, dial-by-name and dial-by-extension directories, find me/follow me, and more

24 X 7 X 365 Competent Outage Support, and more…