In most cases Instant Re-route™ will have your calls re-routed in a few minutes, sometimes in less than 60 seconds. Instant Re-route™ works in conjunction with your local telephone company’s central office. Note that on rare occasions a small local telephone company may not be able to instantly redirect your phone numbers, but can still re-route them manually in as little as a few minutes.
Yes and No. For TDM (regular) calls that terminate to TDM phones, no. For incoming calls that are VoIP, or to terminate calls to VoIP (SIP) phones, yes. The Web Call Controller is flexible enough to use VoIP when it needs to and the PSTN (Public Switched Telephone Network) when it doesn't.
Telecom Recovery’s Web Call Controller™ is designed from the ground up to be a very quick, intuitive tool to make instant modifications to call routing, even during the disaster or outage. If you’re without Internet access and want to modify the plan, a call to Telecom Recovery’s 24-hour Emergency Support line can quickly put your desired changes into effect.
Yes. Unlimited levels of menus are available, with ten available options (0 through 9) on each level. All menus, levels, and recordings are easily configurable from anywhere in the world with Web Call Controller™.
Yes, you can test your plan as often as you like, and No, in most cases it does not cost any more to test frequently. There are two components in each plan that need to be tested: 1) Instant Re-route™ (the diversion of incoming calls to the Web Call Controller™, and 2) Call Trees (the way that calls are handled once they arrive) within the Web Call Controller™. Testing both components is called a Full Scale Test and should be performed at least once a year. A Quick Test can be performed at any time without interrupting the normal flow of calls, simply by dialing into one of your Access Numbers and following your various Call Trees to ensure they function as desired. We recommend that you perform Quick Tests regularly, particularly after making any changes.
Fax numbers can also be re-routed to another fax machine or to Telecom Recovery’s online Fax Mail service. From there, faxes can be stored and/or e-mailed instantly to any e-mail address as PDF or TIF attachments.
Absolutely, and when Instant Re-route™ Toll-Free is used, toll-free numbers can be quickly recovered even when the local and/or long distance carriers have failed.
No. There are a number of ways to route outbound calls that do not require a service like Telecom Recovery, such as cell phones, satellite phones, VoIP phones, sending email, etc..
To restore normal call routing, usually the procedure is similar to the Instant Re-route™ activation procedure: dial a special number and enter the appropriate security code, choose the appropriate option from the voice menu, confirm, and your phone numbers will be restored to their original state in 10 to 30 seconds.
Simply call the 24-hour Telecom Recovery emergency line for assistance. Once your identity has been verified, you will be given specific instructions on how to re-route your calls.
No, the service works seamlessly with any carriers or equipment, and it requires no special software.
Yes. Whether your system is analog, digital, key, hybrid, VoIP, or whatever, it is still vulnerable to cable cuts, equipment failure, and power outages. Even when the phone system is still working, if the building you’re in is damaged or needs to be evacuated, Telecom Recovery’s service can prove invaluable to the survival of your business, and in the assurance that your organization can maintain communications with employees, customers, patients, constituents, or anyone else, regardless of where you and your employees end up.
A simple call to Telecom Recovery’s toll-free 24-hour Emergency Support Line can add additional Emergency Capacity, if it is available. Emergency Capacity is available on a first come, first served basis, but may be subject to rationing. It is best to have in place enough capacity prior to any outages to avoid a “run on the bank” for ports if your purchased capacity turns out to be insufficient.
In addition to hardware, power, data, and carrier redundancy, Telecom Recovery employs geographic redundancy to its systems. A disaster event would have to simultaneously disable our technology centers in both Salt Lake City, Utah and Dallas, Texas to disrupt our ability to recover calls for our customers. In the end, the disaster recovery business in general, for data recovery, safety, workplace, and everything else, is about improving odds—there are no 100% guarantees. Adding Telecom Recovery will enable an organization to quickly recover from more than 99.999% of typical outages and disasters. Telecom Recovery's technology is high quality, fault-tolerant, and redundant so it is highly resistant to even large regional disasters, such as multi-state hurricanes, tornadoes, power outages or earthquakes.
Yes. Multiple greetings can be easily recorded and saved in Web Call Controller™. You can choose to accept only voice mail and instantly send those important calls as attachments to an e-mail address (or multiple e-mail addresses). Voicemail is also a valuable tool as a call overflow for situations where call volumes are high and human resources may be low.
Telecom Recovery’s Voice Recovery Service™ is currently limited to re-routing incoming voice calls only. You need to confirm that your IT manager has a plan to re-route email.
Your incoming international calls will be re-routed along with all other incoming calls. Currently Telecom Recovery will terminate calls only to U.S. and Canadian phone numbers. It is possible to create a custom solution that will deliver calls to any country at a different per-minute rate, determined on a case-by-case basis.