Telecom Recovery is an industry pioneer in the rapid recovery of communications after a telecommunications outage, with a unique focus on the restoration of the incoming calls to existing phone numbers. With Telecom Recovery’s Voice Recovery Service™, complete control of incoming calls to all phone numbers can be restored in only minutes, allowing callers to be handled in almost any way imaginable, and enabling quick adaptation to changing circumstances on-the-fly, even while calls are in progress.
Mass notification via voice, SMS/text, and email is included, as are a Toll-Free Information Hotline, voicemail-to-email, a fax server, an emergency conference bridge, complete PBX functionality, and more. No special hardware or software is required, and no change of carriers is necessary. The service is sold as a monthly subscription similar to insurance, is scalable for large enterprise customers, affordable for small business, and satisfies all compliance requirements for the maintenance of communications in government, financial, and healthcare industries.
A comprehensive Emergency Communications Plan with full-color diagrams, tailored for each customer utilizing Telecom Recovery’s abundant in-house telecommunications expertise, is provided as part of the service.
Telecom Recovery was born when a few seasoned telecom veterans put their resources together to solve a difficult problem: how to quickly recover control of existing phone numbers after a power outage, cable cut, equipment failure, or disaster. Until Telecom Recovery, for most organizations in the U.S. there was no effective, comprehensive, and perhaps most importantly, affordable solution to this serious problem.
In early 2005 CarrierSales, a successful decade-old marketer of telecom services throughout the U.S., learned from one of their largest customers that a recovery solution was needed for any time that telecommunications services were lost, disaster or not. Though mass notification companies and products abounded, CarrierSales could not find any product, service or other solution anywhere in the country that could rapidly and effectively recover control of incoming calls to existing published phone numbers, which this government entity—and most every governmental entity, for that matter—had an obligation to do.
So CarrierSales hatched an idea of a new solution that could do just that: rapidly recover complete control of incoming calls to existing phone numbers, with mass notification, conferencing, and fax receiving thrown in as value-added features. The investment was made, the team was hired, and in the spring of 2005 development of the proposed telecommunications recovery technology had begun.
Upon completion of the first fully functional version of the Web Call Controller™ in late 2005, marketing of Voice Recovery Service™—the combination of Instant Re-route and the Web Call Controller™ into an end-to-end voice recovery solution—began in earnest. At least initially, Telecom Recovery was created to solve a problem primarily for CarrierSales’ government and commercial clients in the state of Utah. It quickly became apparent, however, that this much-needed solution was unique not only to CarrierSales clients in Utah, it was unique to the entire U.S., and it was needed by organizations large and small, public and private, and in just about every industry imaginable.
By the spring of 2006 the decision was made to grow Telecom Recovery nation-wide. In less than 18 months, Telecom Recovery’s customer base had expanded beyond Utah into more than 20 states, servicing organizations of all sizes and from more than 25 industries, including hospitals, credit unions, banks, cities, insurance companies, manufacturers, universities, call centers, hospitality, and more.
Today, Telecom Recovery employs ten full-time employees, with over 125 years combined telecommunications experience, multiple part-time employees, and dozens of independent sales partners throughout the United States. A new Telecom Recovery technology center is now up and running in Dallas, Texas, making Telecom Recovery’s solution geographically redundant and doubling overall capacity.
Already the industry pioneer, innovation at Telecom Recovery is never at a standstill. DID Capture™, Toll-Free Instant Re-route™, SMS/text notification and an entirely new Web Call Controller™ interface are just a few of the significant advancements made over the last year. Important enhancements to VoiceCast (mass notification), conferencing, SIP origination, and groundbreaking new products such as The President’s Hotline™ and PRI in the Sky™ are now in development.
With more frequent natural disasters worldwide, the ever-present threat of terrorist attack, and the daily stream of telecom outages caused by cable cuts, power outages, and equipment failures, never before has a solution like Telecom Recovery’s been more needed. From recovering inbound calls to mass notification, from a toll-free emergency information hotline to receiving and storing faxes, and from wallet-sized Instant Re-route™ cards to a comprehensive Emergency Communications Plan, Telecom Recovery’s solution is fast, effective, flexible, comprehensive, and best of all…affordable.